Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@forgerecovery.ae or through our contact form at forgerecovery.ae/pages/support. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order never arrived
If your order does not arrive within the delivery window stated at checkout or on the product page, contact us at hello@forgerecovery.ae. We will investigate with our courier and arrange either redelivery or a full refund, at no cost to you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where the fault is ours, we will cover the cost of return shipping and arrange collection.

Exceptions / non-returnable items
Inflatable products cannot be returned once the packaging has been opened, for hygiene reasons. We also cannot accept returns on items that have been installed, connected to water or power, or used in any way. Items returned outside the 7-day window will not be accepted. Items damaged due to misuse or improper handling by the customer are not eligible for a return. We cannot accept returns on sale items or gift cards.

Pre-order items
Certain products are sold on a pre-order, specified-delivery basis, clearly marked on the product page with a committed delivery date. Full payment is collected in full by card at checkout for these items. We are committed to delivering the exact product described by the stated delivery date. We will not cancel a pre-order or substitute a refund in place of delivery without your consent. If we are ever unable to deliver the exact product as described, the choice between waiting for fulfilment or receiving a full refund belongs to you.

Return shipping
If the return is due to a fault, defect, or error on our part, Forge Recovery will cover the cost of return shipping and arrange collection. If the return is due to a change of mind, the customer is responsible for return shipping costs.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we approved your return, please contact us at hello@forgerecovery.ae.

Forge Recovery General Trading L.L.C. · Abu Dhabi, United Arab Emirates · hello@forgerecovery.ae